Welcome to our support portal

Frequently Asked Questions

  1. What's the status of my order?
    You can view the status of your order in your account.
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  2. What is the estimated delivery time?
    When a product is in stock, orders before 17:00h are send on the same day (with the exception of Sundays and holidays). With international orders we cannot guarantee a specific delivery time.
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Latest Questions

  1. if I place multiple orders on the same day, will I have to pay for the delivery twice?
    For every order our system calculates a certain amount of delivery costs, unless your order is above €200,-. Unfortunately it's not possible to connect multiple orders online.
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  2. I want to order for the first time. How does it work?
    When ordering on our website you just select products and add them to your shopping cart. When you have collected all the desired products you can choose from the different payment methods.
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